Commercial Lines Service Account Manager
Location: West Sacramento, Hybrid role
Schedule: Monday to Friday, 8:00 AM - 5:00 PM
Pay Range: $30.00 - $40.00/hour, DOE

About the Role:
We're seeking a knowledgeable and detail-oriented Commercial Lines Service Account Manager to join our team. This hybrid position plays a key role in maintaining, servicing, and renewing commercial insurance policies. You'll be the main point of contact for clients, handling inquiries, processing endorsements, and ensuring coverage accuracy - all while delivering outstanding customer service.

Key Responsibilities:

• Work with Producers to process applications and coordinate with insurers to ensure timely and accurate policy issuance

• Review new business, renewals, and cancellations for accuracy and alignment with client needs

• Respond to client inquiries via phone, email, or in person, and provide excellent service and follow-up

• Monitor and manage tasks in the agency management system to meet deadlines

• Issue certificates of insurance, endorsements, binders, and invoices in accordance with procedures

• Communicate with underwriters, claims adjusters, and other insurance professionals

• Review loss runs for discrepancies and changes to premiums or reserves

• Collaborate as part of a service team to meet shared performance and service goals

• Perform additional related duties as assigned

What We're Looking For:

• Active California Property & Casualty License (required)

• At least 5 years of experience as a CSR or in a similar role within a commercial insurance agency

• Strong attention to detail and ability to manage multiple priorities

• Excellent communication and client service skills

• Comfortable with both independent work and team collaboration

• Tech-savvy with the ability to navigate agency management systems and Microsoft Office Suite

• AA degree or equivalent education preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.